QUALITY ASSURANCE MECANISM AND SERVICES

SERVICES

Nova Telecom can also carry out a test of the performances of your network, either on optical fibre or copper wiring. A preliminary study of each site is necessary in order to evaluate the technical constraints of environment and infrastructures. We determine technical specificities, electromagnetic compatibilities and protections of the routes.

Our tests will be made by respecting the norms and the standards of industry, i.e. ANSI, EIA/TIA, CSA standards and (BICSI) norms. Tools for tests and measurements certified to the standards (Ideal Industries (Lantek), PentaScanner...).

MECANISM

Within the framework of its interventions in projects, Nova Telecom foresees not only costs control mechanisms but also quality assurance process which aims at ensuring the customer of the quality of the rendered services. In this matter, the policy of Nova Telecom and its partners is articulated around the four large following axes:

RESPECT OF OPERATIONAL PROCEDURES INTO FORCE

In any circumstances, we guarantee the respect of the operational procedures particular to the context of the mandate and the customer.

REALIZATION OF ITS SERVICES

At the stage of the realization of its services, and taking into account its type and of its nature, the advisers apply the elements of the established step.

REVISION AND APPROVAL OF THE SERVICES

Conscious of the importance of the approval of the services, the advisers will devote sustained efforts by the validation of the service, the presentations and the delivery of the goods.

FOLLOW-UP STEPS

In order to ensure that the elements of this step contribute fully to the quality of the rendered services, we adopt in addition certain elements of follow-up specific to this end such as production of report and reports/ratios periodic

By the application of these mechanisms and by the high level of expertise of its advisers, Nova Télécom is able to guarantee the supply a very high quality of goods which answers entirely to customers needs. On daily projects few of these items, the quality assurance mechanisms do not apply.